Delivery & Returns
Fast local delivery across Douala and hassle-free returns — so you can shop our beauty products with complete confidence.
How Ordering Works
From clicking "Add to Cart" to your doorstep — here's what to expect.
Place Your Order
Browse our products, add to cart, and choose your preferred delivery method at checkout.
Order Confirmed
You'll receive an order confirmation via email or WhatsApp with your order details and estimated delivery.
We Prepare It
Your products are carefully packaged at our spa in Bonamoussadi, Douala, ready for dispatch.
Delivered to You
Receive your order at home or pick it up at the spa — whichever suits you best.
Returns & Exchanges
Your satisfaction matters. If something isn't right, we'll make it right.
7-Day Return Window
Return any unopened, unused product within 7 days of delivery for a full refund or exchange.
Easy Exchanges
Wrong shade or size? Bring it back to the spa and swap it for the right one — no questions asked.
Damaged or Defective?
If your product arrives damaged or defective, contact us within 48 hours and we'll replace it free of charge.
Non-Returnable Items
For hygiene reasons, opened skincare, hair care products and personal grooming items cannot be returned unless defective.
How to Return
- 1 Contact us
Call +237 697 113 339 or email hello@ultimatebeautyspa.net
- 2 Get approval
We'll confirm eligibility and give you a return reference number.
- 3 Send or bring it back
Drop the product at our spa in Bonamoussadi or arrange a pickup.
- 4 Refund or exchange
We'll process your refund within 3 business days or exchange on the spot.
Frequently Asked Questions
Quick answers to common delivery & returns questions.
Do you deliver outside Douala?
Yes! We deliver across Cameroon. Standard delivery to other cities takes 3–7 working days and shipping fees vary by location. Contact us for a quote.
Can I track my order?
Absolutely. Once your order is dispatched, you'll receive a tracking link via WhatsApp or email so you can follow your delivery in real time.
What if I'm not home during delivery?
Our delivery team will call you before arriving. If you're not available, we can leave the package with a trusted neighbour or reschedule for a time that suits you.
How long do refunds take?
Once we receive and inspect the returned product, refunds are processed within 3 business days. Mobile money refunds are instant; bank transfers may take 2–5 additional days.
Can I return a product I bought in-store?
Yes, the same 7-day return policy applies to in-store purchases. Simply bring the product back with your receipt.
Do you accept payment on delivery?
Yes, we accept cash on delivery within Douala. For other cities and express orders, prepayment via Mobile Money or bank transfer is required.
Need Help With a Delivery or Return?
Our team is available every day from 9 AM to 9 PM to assist you.
